Refund Policy

You can cancel your VELT subscription at any time from your account settings. Cancelling immediately stops all future renewals — you will not be charged again unless you choose to resubscribe.

When you cancel, your subscription remains active until the end of the billing period you have already paid for. You will continue to have full access to your plan's premium features until that period ends, after which your account will revert to the free tier.

VELT does not provide refunds for membership payments once they have been processed. This includes annual subscription charges and partial periods of unused time after cancellation. Student and Individual memberships start with a 30-day free trial — we encourage you to use it to make sure VELT is right for you before being charged. Business memberships are £21.99 per year and are charged at signup, with immediate access.

If a renewal payment fails, premium features may be suspended until payment is successfully made. Your profile and account data are retained while you resolve the issue. You can update your payment method at any time from your settings.

While refunds are not part of our standard policy, we always treat customers fairly. If you believe there has been a billing error or other exceptional circumstance, please contact us and we will review your case.

As part of our Early Adopter Programme (limited to the first 250 founding members), the VELT platform, digital cards, and user experience will continuously evolve. Features, layouts, branding, and designs will be updated post-launch (June 2026) to reflect platform enhancements and modern integrations.

These ongoing design enhancements, layout optimizations, and feature iterations are provided as a direct benefit of early membership to help shape the system. Consistent with Section 3 of this policy, subscription payments are non-refundable, and updates, adjustments, or modifications to your digital card design, layout, or features during active development do not constitute grounds for a refund, chargeback, or credit.

Questions about billing or cancellations? Email us at hello@velt.uk.